I remember the recruitment process! It was friendly and engaging but quite quickly turned in to a nuts and bolts grilling. There was a proper examination of my career, achievements, skills and attitudes which at the time was unexpected and more thorough than any job interview I have ever done with a client company.
Over the course of several conversations Fiona and I built real confidence with each other and she helped enormously with preparations for the client interviews by putting me under pressure and ensuring that I was well briefed. She quickly facilitated the right meetings at the right level and supported me through the process which helped with my decision making process. She was not pushy, but made sure all my questions were addressed by getting me in front of the right members of the Executive team so that I could make an informed decision when the offer came.
Since joining the organisation a few years ago, I have had several expansions of role and one significant promotion. It has been great experience for me and I have matured significantly in the organisation.
This Global financial services business was already highly successful but wanted to take itself to the next generation of customer servicing and facilitate enhanced levels of innovation and operational efficiencies balance with cost effectiveness. They were looking for an innovative Operations Director who could deliver the operational change agenda with the potential to move into a bigger and broader role once the programme had been delivered.
The focus was on strategic operational management and gaining the trust of senior stakeholders to improve a well run function into and outstanding one. With a broad search strategy, we focused on organisations who had gone through innovative change and were viewed as leaders in their field.
The successful candidate was the least experienced of the candidates on the shortlist, but clearly was someone with the ‘X factor’ and future potential. With real passion, energy and high degree of emotional intelligence, he gradually convinced the EXCO that he was the right person to take on the challenge.
The organisation did take a risk with him; it paid off and his success has led to an evolving role and a significant promotion to Director of Business Change.